§ 1 Scope of Application and Contracting Parties
These General Terms and Conditions (hereinafter “T&C”) apply to all contracts regarding the rental of holiday accommodations (chalets/holiday apartments) for lodging purposes, as well as all other services provided to the customer by:
Ferienwohnung Butt GmbH
Peter-Martens-Weg 72 B
27472 Cuxhaven
Germany
Managing Director: Holger Otto Butt
Website: winterchalet.com
E-mail: info@de-winterchalet.com
Phone: +49 (0) 157 84242686
The contracting parties are Ferienwohnung Butt GmbH (hereinafter “Provider”) and the guest (hereinafter “Customer”).
§ 2 Conclusion of Contract and Booking
- By submitting a booking inquiry (online, via e-mail, or by phone), the customer does not make a binding offer.
- The accommodation contract is only concluded when the provider sends a written booking confirmation (usually via e-mail) to the customer, or when the booking is definitively confirmed online via the website through the successful completion of the payment process.
- The contract covers the services and rental periods specified in the confirmation.
§ 3 Prices, Payment Methods, and Security Deposit
- The prices stated on winterchalet.com at the time of booking shall apply. All prices are final prices in Euros, including the statutory value-added tax (VAT).
- The customer can use the payment methods provided on the website via the service providers Stripe (e.g., credit card, Apple Pay) and PayPal. The provider reserves the right to exclude certain payment methods depending on the booking notice period.
- The payment deadlines (deposit and remaining balance) will be communicated to the customer during the booking process and in the booking confirmation. If payment is not received on time, the provider is entitled, after an unsuccessful reminder, to withdraw from the contract and charge cancellation fees.
- The provider is entitled to demand a reasonable security deposit before or upon handover of the keys to cover potential damages. The deposit will be refunded after the proper and damage-free handover of the accommodation.
§ 4 Withdrawal by the Customer (Cancellation) and No-Show
- A withdrawal from the contract by the customer must be made in text form (e.g., e-mail).
- In the event of a cancellation by the customer, the following flat-rate cancellation fees shall apply, unless otherwise agreed during the booking process:
- Up to 5 days before arrival: free of charge or retention of the deposit.
- From 4 days before arrival: 20 % of the total rental price.
- In case of a no-show: 100 % of the total rental price.
- The customer is permitted to prove that the provider suffered no damage or significantly less damage. The conclusion of a travel cancellation insurance is explicitly recommended.
§ 5 Arrival and Departure (Check-in / Check-out)
- The booked accommodation is available to the customer from [e.g., 3:00 PM] on the day of arrival. There is no entitlement to earlier availability.
- On the day of departure, the accommodation must be vacated and handed over to the provider in a broom-clean condition no later than [e.g., 10:00 AM]. In the event of late vacating, the provider may claim additional compensation for use.
§ 6 Use of the Accommodation, House Rules, and Pets
- The accommodation may only be occupied by the persons listed in the booking confirmation. Overcrowding is not permitted.
- The customer undertakes to treat the accommodation, the building, and the inventory with care. The house rules displayed on the premises must be strictly observed.
- Bringing pets and smoking inside the accommodations are only permitted with the prior, express written consent of the provider.
§ 7 Liability and Notification of Defects
- The provider is liable for the proper provision of the accommodation in accordance with the contract.
- The customer is fully liable for all damages to the accommodation and the inventory caused by themselves, their fellow travelers, or their guests.
- If the customer detects defects in the accommodation, they are obliged to report them to the provider immediately (during their stay) to allow for remedy. Subsequent complaints after departure will not be recognized.
§ 8 Data Protection
The provider collects and processes personal data of the customer exclusively for the execution of the accommodation contract and for the processing of payments via integrated service providers, in accordance with the provisions of the General Data Protection Regulation (GDPR). Further details are listed in the privacy policy.
§ 9 Final Provisions
- Amendments or supplements to the contract must be made in text form.
- The law of the Federal Republic of Germany shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
- If the customer is a merchant (business entity), the place of jurisdiction is the registered office of the provider (Cuxhaven / competent court).
- Should individual provisions of these T&C be or become invalid, this shall not affect the validity of the remaining provisions.